FAQs

4 pcs of 18650 Lithium-ion batteries (INR) are needed. Please pay attention to the following when install the batteries.

AK series is not able to be charged via USB cable and power source. Please charge the batteries with separate charger. It takes about 5 hours to fully charge the batteries with a 5V/3A charger. The indicator on the charger is red when charging, and it turns to green when fully charged.

Please use the batteries we provided with AK series gimbals. Feiyu Tech will not be responsible for the issues caused by any other batteries which are not supplied by Feiyu Tech.

The batteries come with AK series gimbals are marked INR on the body. The batteries which are marked IMR on the body for a series is not applicable with AK series.

When the batteries are not used for a long time, please take them out and store them properly

The run time of gimbal depends on the battery which has the lowest voltage, so please fully charged all the batteries before using.

An acceptable range for temperature conditions is from -10℃ to 55℃, higher than 55℃ may catch fire, lower than -10℃ may affect the performance of battery.

Please DO NOT use and charge a swollen, leaking or damaged battery. If there is something wrong with the battery, please contact technical support of Feiyu Tech or the seller you bought from to deal with it.

Please DO NOT place the battery with some metal objects, such as coin, key, or necklace. If two poles of a battery contact with metal objects, it may catch fire.

AK series gimbal has a run time of up to 12 hours on the premise that gimbal is perfectly balanced before powering on. There's variation in run time according to condition of Use, especially at low temperatures it is greatly affected.

Payload: 150g/0.33lb --- 4000g/8.8lb (lens and other accessories are included, and center of gravity of gimbal is balanced.

Manfrotto PL501 or other quick release plate with the same dimensions can mount on AK series gimbal. But because of the different safety design, please take good care of the devices.

AK2000: Panning : 360°；Rolling: 360°；Tilting: 360°

AK4000: Panning: 360°；Rolling: 360°；Tilting: 230° (for the sake of security of camera)

Switch on gimbal without balancing might lead to shorter run time, vibration, high temperature of motor and other problems. Thus, balance your gimbal with camera installed before turning it on is strongly recommended.

Before switching on AK series, you need to mount camera to it and balance it on three axes: tilt, roll and pan axes. Another thing is that, if other accessories should be attached to gimbal, like lens support frame, follow focus, extension support of tilt axis, mount them onto gimbal before balancing. Please refer to the tutorial for installation and balancing of AK series. https://www.youtube.com/watch?v=GURE5vzqg5E

By following steps you'll know the gimbal (it's off) is good to go:

Tilt/Roll axis: Place the gimbal on a stable surface (in upright position), the camera holds at any place no matter where you point it to.

Pan axis: The vertical arm is in parallel with the ground when you place the gimbal in horizontal position.

Please refer to the first part of this video:<
https://www.youtube.com/watch?v=HV4SHFH4wzc

That happens because the value of motor strength is too big for your camera. Please choose an appropriate setting by touch screen. Alternatively, choose "Auto Adaption" then reboot gimbal in order to get this function to work. Please refer to vibration issue 2 of the video below:
https://www.youtube.com/watch?v=HV4SHFH4wzc