FAQs

About Payment

Q: Payment method
A: PayPal, PayPal Credit, Visa, MasterCard, American Express, Discover, JCB, Diners Club

Q: How long does it take to get my refund?
A: The refund process will take about 7 to 14 working days, depending on the bank or credit card issuer. If you paid with your PayPal balance, you will receive your refund the same day it is issued.

Q: How can I pay with my coupon?
A: There is a blank column for the Discount code on the Cart or Checkout page. Enter your Coupon/Discount code in the blank column and click on “Apply” button. Then the system will automatically calculate the total price after using the discount.

Q: Can I combine different discounts?
A: Some discount codes/offers couldn't be used together. The best discount or discount combination will be automatically applied to your order at checkout.

Q: Why do some accessories have different prices on different pages?
A: When some selected accessories are purchased together with the gimbal, the accessories could be discounted by 10% to 50%. The Bought Together Offer would not apply when accessories are purchased separately. 

Q: Can I use Bought Together Offer for accessories and other discounts in the same order?
A: Bought Together Offer couldn't be used with other discount offers in the same order.

 

About Shipping

Q: After I place an order, how can I change my contact or shipping address?
A: Please email us at store@feiyu-tech.com before shipment. Once the shipment is confirmed, you cannot change the order information.

Q: How to cancel my order or one of the items?
A: Please email us at store@feiyu-tech.com within 24 hours after placing your order, and make sure we have received your request. Once the shipment is confirmed, you cannot cancel the order or the items.

Q: How to calculate the additional shipping fees?
A: It depends on your shipping address and the total order weight. The system will automatically calculate the shipping fees, which will be shown on the Checkout page. You can also calculate the estimated shipping fees on the Cart page.

Q: How long will it take to ship to my address?
A: The order processing time is typically 1 to 3 working days and the estimated delivery time will be shown on the Product page or on the Checkout page. (Please note that the specific delivery time may vary by different logistics companies.)

Q: Where will my order be shipped from?
A: Typically, we will ship your order from the local warehouse. If the product is temporarily out of stock in that warehouse, we may arrange the shipment from the nearest warehouse or China warehouse.

Q: Can I request faster delivery if I'm just buying some accessories?
A: Generally, packages that only contain accessories will take longer to ship. If you are in a hurry to receive the items, please contact us in the chat window on the page or email us at store@feiyu-tech.com in advance within 24 hours after placing the order.

Q: So far I have not received any shipment information, what should I do?
A:  It may be that the latest shipment information has not been updated yet. We will notify you by email as soon as we receive the tracking number. If you'd like to know more details about your shipment, please contact us directly in the chat window on the page or via email.

Q: The shipment information shows that the package has been delivered, but I did not receive the package. What should I do?
A: Firstly, please contact your local logistics company for more details on the delivery. If they don't repond, please email us at store@feiyu-tech.com.


Track My Order:

For all logistics carriers: https://www.17track.net/en
USPS: https://www.usps.com/
UPS: www.ups.com/us/en/Home.page
DHL: www.dhl.com/us-en/home.html
Fedex: www.fedex.com/en-us/home.html
EMS: www.ems.post/en/global-network/tracking

 

 

About Refund&Replacement

Q: How long does it take to process a refund?
A: The refund process will be completed in about 3 to 5 working days.

Q: How soon can I get my replacement?
A: After you send your returned product back, we will arrange a replacement for you within 7 working days.

Q: What can I do if the product or accessory I received is found to be defective, missing or wrong?
A: Please email us at store@feiyu-tech.com with details, and we will arrange a refund or replacement to you in 3 to 7 working days.

Q: If I lose a spare part for my gimbal, where can I buy a replacement?
A: These spare parts, such as quick release plate, battery and camera holder, are not sold separately on this store. Please contact our Support Team at  support@feiyu-tech.com / service@feiyu-tech.com for more details.

 

About Maintenance

Q:  I would like to know about the warranty on a new or refurbished product.
A: We provide a One-year Warranty on all new and refurbished products.

Q: What can I do if I would like to repair the product?
A: For any technical support, please take a short video or some photos showing the problem, email us at  support@feiyu-tech.com / service@feiyu-tech.com, and describe the product's issues and provide your order information in the email.

Q: Do I need to pay for the maintenance service?
A: We provide our customers with Free or Paid Maintenance service. For more details, please refer to the Maintenance Service page.

 

*If you have any questions or need an invoice, please feel free to let us know by sending email to store@feiyu-tech.com. Thanks!

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