Q: Payment method
A: PayPal, PayPal Credit, VISA, MasterCard, American Express, Discover, JCB, Diners Club, Bank Transfer
Q: How long does it take to get my refund?
A: The refund process will take about 7 to 14 working days, depending on the bank or credit card issuer. If you paid with your PayPal balance, you will receive your refund the same day it is issued.
Q: How can I pay with my coupon？
A: There is a blank column for the Discount code on the Cart or Checkout page. Enter your Coupon/Discount code in the blank column and click on “Apply” button. Then the system will automatically calculate the total price after using the discount.
Q: Can I combine different discounts?
A: Some discount codes/offers couldn't be used together in one order. The best discount or discount combination will be automatically applied to your order at checkout.
Q: Why do some accessories have different prices on different pages?
A: When some selected accessories are purchased together with the gimbal, the accessories could be discounted by 10% to 50%. The Bought Together Offer would not apply when accessories are added to cart individually.
Q: After I place an order, how can I change my contact or shipping address?
A: Please email us at email@example.com before shipment. Once the shipment is confirmed, the order information cannot be changed.
Q: How to cancel my order or one of the items?
A: Please email us at firstname.lastname@example.org within 24 HOURS after placing your order, and make sure we have received your request. Once the shipment is confirmed, you cannot cancel the order or the items.
Q: How much do I need to pay for shipping?
A: It depends on your shipping address and total order weight. After filling in the shipping address, the system will automatically calculate the shipping fees, which will be shown on the Checkout page. You can also calculate the estimated shipping fees on the Cart page.
Q: How soon can I receive my package?
A: Order processing time is usually 1 to 3 working days. The estimated delivery time will be shown on the Product page or on the Checkout page. (*Please note that the specific delivery time may vary by different logistics companies.)
For more information, please refer to Shipping Policy
Q: Where will my order be shipped from?
A: Usually, we will ship your order from the local warehouse. If the product is temporarily out of stock in that warehouse, we may arrange the shipment from the China warehouse.
Q: Can I request faster delivery if I'm just buying some accessories?
A: Generally, packages that only contain accessories will take longer to ship. If you are in a hurry to receive the items, please contact us in the chat window on the page or email us at email@example.com in advance within 24 hours after placing the order.
Q: So far I have not received any shipping information, what should I do?
A: It may be that the latest shipping information has not been updated. We will notify you by email as soon as we receive the tracking number. If you'd like to know more details about your shipment, please contact us directly in the chat window on the page or via email.
Q: The shipping information shows that the package has been delivered, but I did not receive the package. What should I do?
A: Firstly, please contact your local logistics company for more details on the delivery. If they don't repond, please email us at firstname.lastname@example.org.
Q: How long does it take to process a refund?
A: The refund process will be completed in about 3 to 5 working days.
Q: How soon can I get my replacement?
A: After you send your returned product back, we will arrange a replacement for you within 7 working days.
Q: What can I do if the product or accessory I received is found to be defective, missing or wrong?
A: Please send your order number and detailed photos to email@example.com, and we will arrange a refund or replacement for you within 3 to 7 working days.
Q: I would like to know about the warranty on a new or refurbished gimbal.
A: We provide One-year Warranty on all new and refurbished gimbals.
Q: What can I do if I would like to repair the product?
A: For any technical support, please send us a short video or some photos showing the problem at firstname.lastname@example.org / email@example.com. Please describe the product's problem and provide your order information in the email.
Q: Do I need to pay for the maintenance service?
A: We provide our customers with Free or Paid Maintenance service. For more details, please refer to Maintenance Service.
*If you have any questions or need an invoice, please feel free to email us at firstname.lastname@example.org.