FAQs

About Payment

Q: Payment method
A: PayPal

Q: How can I pay with my coupon?
A: There is a blank column for the Discount code on the order summary section of the Checkout page. Please enter your Coupon/Discount code and click on “Apply” button.

 

About Shipping

Q: After I place an order, how can I change my contact or shipping address?
A: Please email us at store@feiyu-tech.com before shipment. Once the shipment is confirmed, you cannot change the information.

Q: How to cancel my order or one of the items?
A: Please email us at store@feiyu-tech.com within 24 hours after placing your order, and make sure we have received your request. Once the shipment is confirmed, you cannot cancel it.

Q: How to calculate the additional shipping fees?
A: It depends on your shipping address and the total order weight. The system will automatically calculate the shipping fees, which will be shown on the Checkout page.

Q: When will my order be shipped after placing an order?
A: The order processing time is typically 1-3 working days.

Q: When will my order be delivered?
A: The delivery time depends on the address specified for the order. For more details, please refer to Shipping Policy.

Q: Where will my order be shipped from?
A: Typically, we will ship your order from the local warehouse. If the product is temporarily out of stock in that warehouse, we may arrange the shipment from the nearest warehouse or China Warehouse.

Tracking Your Orders
USPS: www.usps.com

UPS: www.ups.com/us/en/Home.page
Canada Post: www.canadapost-postescanada.ca/cpc/en/home.page 
DHL: www.dhl.com/us-en/home.html
Fedex: www.fedex.com/en-us/home.html
EMS: www.ems.post/en/global-network/tracking

For other logitic carriers: https://bit.ly/396QYhL

 

About Refund&Replacement

Q: How long do refunds take to process?
A: The refund process will be completed in about 3-5 working days.

Q: How long do I get my replacement?
A: After your shipping the return product, we will arrange replacement to you in 7 working days.

Q: What can I do if the product or the accessory I received is found to be defective?
A: Please email us at store@feiyu-tech.com with details, and we will arrange refund or replacement to you in 3-7 working days.

 

About Maintenance

Q: What can I do if I would like to repair the product?
A: For any technical support, please email us at  support@feiyu-tech.com / service@feiyu-tech.com, describe the product's issues and provide your information in the email.

Q: Do I need to pay for the maintenance service?
A: We provide our customers with Free or Paid Maintenance service. For more details, please refer to Maintenance Service.

 

*If you have any questions, please let us know by sending email to store@feiyu-tech.com. Thanks!

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