PayPal, PayPal Credit, VISA, MasterCard, American Express, Discover, JCB, Diners Club, Bank Transfer.
The refund process will take about 7 to 14 working days, depending on the bank or credit card issuer. If you paid with your PayPal balance, you will receive your refund the same day it is issued.
There is a blank column for the Discount code on the Cart or Checkout page. Enter your Coupon/Discount code in the blank column and click on “Apply” button. Then the system will automatically calculate the total price after using the discount.
Some discount codes/offers couldn't be used together in one order. The best discount or discount combination will be automatically applied to your order at checkout.
When some selected accessories are purchased together with the gimbal, the accessories could be discounted by 10% to 50%. The Bought Together Offer would not apply when accessories are added to cart individually.
Bought Together Offer couldn't be used with other discount offers in the same order.
Email us at email@example.com before shipment. Once the shipment is confirmed, the order information cannot be changed.
Please email us at firstname.lastname@example.org within 24 HOURS after placing your order, and make sure we have received your request. Once the shipment is confirmed, you cannot cancel the order or the items.
It depends on your shipping address and total order weight. After filling in the shipping address, the system will automatically calculate the shipping fees, which will be shown on the Checkout page. You can also calculate the estimated shipping fees on the Cart page.
Order processing time is usually 1 to 3 working days. The estimated delivery time will be shown on the Product page or on the Checkout page. ( Please note that the specific delivery time may vary by different logistics companies.)
For more information, please refer to 👉 Shipping Policy
Usually, we will ship your order from the local warehouse. If the product is temporarily out of stock in that warehouse, we may arrange the shipment from the China warehouse.
Generally, packages that only contain accessories will take longer to ship. If you are in a hurry to receive the items, please contact us in the chat window on the page or email us at email@example.com in advance within 24 hours after placing the order.
It may be that the latest shipping information has not been updated. We will notify you by email as soon as we receive the tracking number. If you'd like to know more details about your shipment, please contact us directly in the chat window on the page or via email.
Firstly, please contact your local logistics company for more details on the delivery. If they don't repond, please email us at firstname.lastname@example.org.
For all logistics carriers: https://www.17track.net/en
The refund process will be completed in about 3 to 5 working days.
After you send your returned product back, we will arrange a replacement for you within 7 working days.
Please send your order number and detailed photos to email@example.com, and we will arrange a refund or replacement for you within 3 to 7 working days.
These spare parts, such as quick release plate, battery and camera holder, are not sold separately on this store. Please contact our Support Team at firstname.lastname@example.org / email@example.com for more information.
We provide One-year Warranty on all new and refurbished gimbals.
For any technical support, please send us a short video or some photos showing the problem at firstname.lastname@example.org / email@example.com. Please describe the product's problem and provide your order information in the email.
We provide our customers with Free or Paid Maintenance service. For more details, please refer to 👉 Maintenance Service.
If you need an invoice or have any questions, please contact us online or email us at firstname.lastname@example.org.