Shipping Policy


Order Processing

For USA, Canada, European Union orders: the processing time is typically 1 to 2 working days.

For orders from other countries: the processing time is typically 1 to 3 working days.

👉 Please note: the processing time may be longer due to peak seasons or unforeseen circumstances.

 


Deliverable Shipping Destinations


For orders over $90

Area Ship To Ship From Carrier ETD/day Fees
North America - United States US Warehouse USPS/UPS/DHL 1-5 Free
- Canada CA Warehouse Canada Post/DHL 1-5 Free
- Mexico China Warehouse DHL/FedEx/UPS 6-8 Additional  Shipping Fees
Europe - Austria, Belgium, Bulgaria, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom UK/DE Warehouse UPS, DPD, DHL, Royal Mail, An Post, La Poste, Poste Italiane, PostNord, BPost, etc. 1-7 Free
- Norway, Ukraine, Monaco, Switzerland, Croatia, San Marino, Iceland, Belarus, Jersey, Guernsey,Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI) China Warehouse DHL/FedEx/UPS 6-8 Additional Shipping Fees
Asia - South Korea, Philippines, Indonesia, Singapore, Japan, Hong Kong, Macao, Malaysia, Vietnam, Pakistan, India, Nepal, Bangladesh, Sri Lanka China Warehouse DHL/FedEx/UPS
SF Express
5-7(DHL i.e.) Additional  Shipping Fees
Oceania - Australia, New Zealand, Fiji China Warehouse DHL/FedEx/UPS 6-8(DHL i.e.) Additional  Shipping Fees
The Middle East - United Arab Emirates, Turkey, Saudi Arabia China Warehouse DHL/FedEx/UPS 5-7(DHL i.e.) Additional  Shipping Fees
- Israel, Lebanese, Iran China Warehouse DHL/FedEx/UPS 5-7(DHL i.e.) Additional  Shipping Fees
South America - Brazil, Peru, Colombia, Ecuador, Chile, Uruguay, Panama, Paraguay, Argentine China Warehouse DHL/FedEx/UPS 6-8(DHL i.e.) Additional  Shipping Fees
Africa - Algeria, Morocco, Ghana, Mozambique, South Africa China Warehouse DHL/FedEx/UPS 6-8(DHL i.e.) Additional  Shipping Fees
Others - Most Countries China Warehouse DHL/FedEx/UPS/EMS 6-8 Additional Shipping  Fees

For orders below $90.00

Ship To Ship From Carrier ETD/day Fees
- United States, Austria, Belgium, Bulgaria, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom US/DE/UK Local Warehouse DHL/FedEx/UPS 1-7(DHL i.e.) Free
China Warehouse EUB/PostNL Estimated 2-3 Weeks Free
- Other Countries China Warehouse DHL/FedEx/UPS Estimated 8-12 Days Additional Shipping Fees
EUB/PostNL Estimated 2-3 Weeks Additional Shipping Fees

👉 Please note:

1. We currently ship to most countries/regions worldwide, but we can't ship to P.O. Boxes, APOs and FPOs.

2. For US, EU, UK orders, if one of the accessories or items is out of stock in the local warehouse, or if it cannot be delivered to your address due to local warehouse delivery restrictions, we will ship it separately from China warehouse and the package may arrive a few days after the estimated delivery time.

3. Orders from EU countries including Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), Croatia will be shipped from China.


Order Status

🔹 Order Cancellation

You can cancel physical items or orders that have not yet entered the shipping process. Please email us at store@feiyu-tech.com within 24 HOURS after placing the order.

🔹 Address Change

For address changes, please email our Customer Service Team at store@feiyu-tech.com with your updated address. Once your order has been shipped, we are unable to change the shipping address. 

🔹 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with the tracking number and a link to track your package.


Shipping & Delivery

🔹 Shipping Fee

We offer FREE Standard shipping on all US, CA, EU, UK  orders. The Additional Shipping Fees for other countries will be calculated and displayed on the Checkout page before you complete your order.

🔹 Delivery Time

For US, CA, EU, UK Orders:

Priority Shipping: We prioritize shipping from local warehouses for faster delivery. If the product you purchased is out of stock in the local warehouse, it will be shipped from the China Warehouse.

  • Orders Under $49: Products shipped from the China Warehouse may take 2–3 weeks to arrive.
  • Orders Above $50: Products shipped from the China Warehouse have an estimated delivery time of 7–10 business days (please note that actual delivery time may vary based on the logistics company).

For Orders from Other Countries:

  • Orders Under $49: Products will be shipped from the China Warehouse, with an estimated delivery time of 2–3 weeks.
  • Orders Above $50: Products will be shipped from the China Warehouse, with an estimated delivery time of 7–10 business days (please note that actual delivery time may vary based on the logistics company).

🔹 Remote Address Orders

Orders with remote locations will take longer time to arrive and additional shipping fees may be required. Please note that the delivery time and shipping fees depend on the address specified for the order. You can calculate the estimated shipping fees on the cart page.

🔹 Shipping Delays or Issues

While we strive to provide timely and reliable shipping services, unforeseen circumstances or external factors may cause delays or issues that are beyond our control. We kindly ask for your understanding and patience in such situations.

If you encounter any problems or have concerns regarding your shipment, please contact our customer support team, and we will do our best to assist you 

Customs and Duties Notice

⚠️🟦 All international orders may be subject to customs duties, taxes, or import fees as determined by the destination country. These charges are not included in your order total or shipping fees. FeiyuTech is not responsible for any additional costs incurred, including on discounted or promotional items. All such fees are the sole responsibility of the recipient.

⚠️🟦 If a package is returned due to unpaid customs duties, a refund will not be issued.

⚠️🟦 By placing an order, you authorize FeiyuTech to handle the import process on your behalf and allow us to delegate this process to a third-party service provider if necessary.
Please note that we cannot guarantee whether or not duties will be charged, as they are assessed by the customs authority based on the declared value of the product upon arrival.

Other Questions

💙😉 If you have any questions, please email us at store@feiyu-tech.com or contact us directly in the chat window.

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