PayPal, PayPal Credit, VISA, MasterCard, American Express, Discover, JCB, Diners Club, Bank Transfer, etc. All payments are securely processed, and supported methods may vary by region.

🔹 How can I pay with my coupon?

To use your coupon, simply enter the coupon in the discount code field on the Cart or Checkout page and click the "Apply" button. The system will then automatically calculate the total price after applying the discount.

🔹 Can I combine different discounts?

Some discount codes and offers cannot be combined in a single order. The best available discount or discount combination will be automatically applied to your order at checkout.

🔹 Can I use the "Bought Together" offer with other discounts in the same order?

No, the "Bought Together" offer cannot be combined with other discount offers in the same order.

🔹 Why do some accessories have different prices on different pages?

Some accessories are offered at a discounted price when purchased together with a gimbal, with discounts ranging from 10% to 50%. However, these discounts do not apply when accessories are added to the cart individually.

Note:
To ensure the security of all transactions, orders may be subject to a verification procedure. You may be asked to verify that you are the card owner or that the order information is legitimate. FeiyuTech reserves the right to refuse an order ifthe payment or order information cannot be verified. In such cases, a full refund will be issued via the same method you used to make your payment. If there is any problem with your payment, please contact our customer service via the online chat window or by email at store@feiyu-tech.com.

About Shipping

🔹 After I place an order, how can I change my contact or shipping address?

Email us at store@feiyu-tech.com before shipment. Once the shipment is confirmed, the order information cannot be changed.

🔹 How to cancel my order or one of the items?

Please email us at store@feiyu-tech.com within 24 HOURS after placing your order, and make sure we have received your request. Once the shipment is confirmed, you cannot cancel the order or the items.

🔹 How much do I need to pay for shipping?

It depends on your shipping address and total order weight. After filling in the shipping address, the system will automatically calculate the shipping fees, which will be shown on the Checkout page. You can also calculate the estimated shipping fees on the Cart page.

🔹 How soon can I receive my package?

Order processing time is usually 1 to 3 working days. The estimated delivery time will be shown on the Product page or on the Checkout page. ( Please note that the specific delivery time may vary by different logistics companies.)
For more information, please refer to Shipping Policy

🔹 Where will my order be shipped from?

Usually, we will ship your order from the local warehouse. If the product is temporarily out of stock in that warehouse, we may arrange the shipment from the China warehouse.

🔹 Can I request faster delivery if I'm just buying some accessories?

Generally, packages that only contain accessories will take longer to ship. If you are in a hurry to receive the items, please contact us in the chat window on the page or email us at store@feiyu-tech.com in advance within 24 hours after placing the order.

🔹 So far I have not received any shipping information, what should I do?

It may be that the latest shipping information has not been updated. We will notify you by email as soon as we receive the tracking number. If you'd like to know more details about your shipment, please contact us directly in the chat window on the page or via email.

🔹 The shipping information shows that the package has been delivered, but I did not receive the package. What should I do?

Firstly, please contact your local logistics company for more details on the delivery. If they don't repond, please email us at store@feiyu-tech.com.

Track My Order:

For all logistics carriers: https://www.17track.net/en

USPS: https://www.usps.com/

UPS: www.ups.com/us/en/Home.page

DHL: www.dhl.com/us-en/home.html

Fedex: www.fedex.com/en-us/home.html

EMS: www.ems.post/en/global-network/tracking

About Refund & Replacement

🔹 How long does it take to receive a refund?

Once your refund is issued, it typically takes 3 to 5 business days for us to process it. However, the time it takes for the funds to appear in your account may vary depending on your bank or credit card issuer, usually 7 to 14 business days.
If you paid using PayPal balance, the refund will be credited on the same day it's processed.

🔹 How soon can I get my replacement?

After you send your returned product back, we will arrange a replacement for you within 7 working days.

🔹 What can I do if the product or accessory I received is found to be defective, missing or wrong?

Please send your order number and detailed photos to store@feiyu-tech.com, and we will arrange a refund or replacement for you within 3 to 7 working days.

🔹 If I lose a spare part for my gimbal, where can I buy a replacement?

These spare parts, such as quick release plate, battery and camera holder, are not sold separately on this store. Please contact our Support Team at support@feiyu-tech.com / service@feiyu-tech.com for more information.

About Maintenance

🔹 How long is the warranty for new and refurbished gimbals?

All new and refurbished gimbals are covered by a one-year warranty, with a two-year warranty provided for orders shipped to countries within the European Union in accordance with local consumer protection laws.

🔹 What should I do if I need to repair my product?

If you require technical support or would like to request a repair, please contact us by emailing support@feiyu-tech.com / service@feiyu-tech.com. Our support team will review your request and guide you through the next steps.

🔹 Do I need to pay for the maintenance service?

We provide our customers with Free or Paid Maintenance service. For more details, please refer to Maintenance Service.

Need An Invoice?

If you need an invoice or have any related inquiries, please feel free to contact us at store@feiyu-tech.com.

Excellent service, great product

Unbeatable value.

I bought a gimbal around 10–11 months ago, and after about 9 months, the Bluetooth stopped working. The buttons on the gimbal no longer triggered recording either. I contacted customer support multiple times, but they only offered unreasonable suggestions like turning off my Apple Watch. Eventually, they agreed to replace the gimbal — but only if I shipped it back to Hong Kong. The shipping cost via UPS was estimated at $360–$385, which is more than double the cost of the gimbal itself ($150). That’s completely unreasonable.
If a company wants to sell in the U.S. market, they must provide proper local support. This was my experience with their product and service, and I intend to share it as a negative review on their website and other platforms.

Fantastic camera with great features!

This is an exceptional camera for filming on the go and keeping your footage looking smooth. The gimbal technology on this camera is fantastic, and the picture quality is better than many competitors. This being because of the top-notch sensor they utilize offering high quality footage in day or night!
The accessories included are also a nice touch! I appreciate the hard gimbal cover and the mini tripod that also serves as a mini selfie stick. The multiple type C chargers and multiple felt bags for both the camera and the accessories are also beneficial added-in accessories.
Now to the selling point on this camera, the fact that the camera disconects from the controller! This is such a cool feature that allows for some crazy action shots that couldn't be captured otherwise, and the magnetic bottom mount makes capturing those shots even more of a breeze and the camera can be used stand alone without the controller at all if you choose to leave that part at home.
With that said, the battery on the detachable camera section is quite small. When detached from the controller, you will probably get around 30 minutes of charge time on the camera alone, but keep in mind, that small battery is not only powering the camera, but also the gimbal. You've got to keep in mind, the detachable part is very small, so the battery has to be tiny, so you can't expect a crazy long run time from the camera alone. Now, when the camera is plugged into the controller, it runs for much longer because the controller has a larger battery that also charges the camera when attached.
Overall, this is an awesome camera, that competes well with the DJI pocket 3, for a fraction of the price. I would recommend this camera to anyone looking for a great action camera with an included gimbal. I'm giving you my word, you're not going to find a camera with these features for this price anywhere else!

Envío costoso sin previo aviso

En la compra nunca se me aviso la cantidad que se me cargaría por el envio del producto, fue excesiva.

Universal Wired Magnetic AI Tracking Module

Scorp mini 2

It is a very good product for a really good price.

You forgot an item and did not resend it

I have ordered 2 cameras and 2 covers only one cover arrived 💔

FAQs

About Payment

🔹 What payment methods are accepted?