Refund Policy
At FeiyuTech,we are committed to our customers’ satisfaction. If the product did not meet your expectations, you can prefer the following condition and request a full refund or exchange.
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24 Hours Order Canceling
If you want to cancel your order, please email to us (store@feiyu-tech.com) within 24 Hours.
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Return Products within 7 Days
To avoid any delay or denial of processing your refund request, please verify that your Product for Refund satisfies all of our following inspection criteria
The Product for Refund must be
1. The product is checked upon delivery to have been damaged during transit (DOA) in the presence of the deliveryman and the buyer is able to prove it right away with clear images or certificate of damage provided by the logistics company.
2. Obvious manufacturing defects (such as appearance defect) are found on the product without being used within 7 calendar days from the receiving date.
3. The type or appearance of the product is found to be incorrect without being used within 7 calendar days from the receiving date.
4. The product cannot properly function under the instruction or the guidance of the technician or is malfunctioning due to non-artificial reasons without being used within 7 calendar days of delivery.
5. The product that is not compatible with the buyers’ smartphones or cameras ,which are not included in the official compatible list, and with no defect that will affect the second sales of the products can be returned within 7 calendar days of delivery (the packaging, accessories, complimentary, and instruction should be complete, with no man-made damage nor manufacturing defect).
Under scenario 5, where the product has no manufacturing defect in its own structure or performance, the shipping fees of retuning products shall be borne by the buyers.
Supplementary notice 1: The official stores of FeiyuTech (including T-mall and JD official stores) only provide after-sale service to the products sold on their own stores; for products sold on other channels, the after-sale policy is subject to the regulations of the distributor or the store where it was purchased.
Supplementary notice 1: Buyers who return the products without communicating with the salesman first shall undertake the shipping fees (with no freight insurance provided) and be charged accordingly for maintenance if needed.
Return & refund will not be provided where
1. The refund was requested beyond 7 days from day of delivery;
2. The packaging, the standard and complimentary accessories, and the instruction of the product are either incomplete or damaged.
3. The main part or the accessories of product are damaged by human behavior (such as scratches) that will affect the second sales of the products.
4. The product is damaged by human behavior, such as collision, leakage of foreign matters (such as seawater, sands and muds), burning down, unauthorized modification, incorrect installation, and malfunction caused by operating against the instruction.
5. The label or machine code of the product is altered or obliterated.
6. The buyer is unable to provide the invoice of purchase or receipts; or trying to forge or alter the receipts.
7. The products is damaged by force majeure, including fire hazard, flood, lightning stroke, traffic accident and so on.
8. The buyer fails to return the products and relevant objects within 7 calendar days after the request is confirmed.
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Exchange Products within15 Days
To avoid any delay or denial of processing your exchanging request, please verify that your product for exchange satisfies all of our following inspection criteria
The product for exchanging must be
1. The product is checked upon delivery to have been damaged during transit (DOA) and the buyer is able to prove it with clear images or certificate of damage provided by logistics company within 15 days from day of delivery.
2. The type or appearance of the product is found to be incorrect within 15 days from day of delivery.
3. The product cannot properly function under the instruction or the guidance of the technician or is malfunctioning due to non-artificial reasons within 15 days from day of delivery.
Replacement Service will not be provided where
1. The replacement was requested beyond 15 calendars days of delivery (subject to the receiving note of the product).
2. The buyer is unable to provide the invoice of purchase or receipts; or trying to forge or alter the receipts.
3. The returned product does not match with the order information.
4. Man-made damages (such as scratches) that will affect the second sales of the product are found on the main part or the accessories of product.
5. No quality issue is found on the product itself after being thoroughly inspected by FeiyuTech’s after-sales department.
6. The product is damaged by human behavior, such as collision, leakage of foreign matters (such as seawater, sands and muds), burning down, unauthorized modification, incorrect installation, and malfunction caused by operating against the instruction.
7. The label or the machine code of the product is altered or obliterated.
8. The products is damaged by force majeure, including fire hazard, flood, lightning stroke, traffic accident and so on.
9. The buyer fails to return the products and relevant objects within 15 calendars days after the request is confirmed.
10. Ask for replacing the product due to damage during the shipping, but the buyer is unable to prove it with clear images or certificate of damage provided by logistics company.
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Warranty Policy
Warranty Period
FeiyuTech Official website here provides warranty service for official customer support, which only apply to FeiyuTech products purchased from its official website.
Free Maintenance Service with following conditions
1. Within one year from the date of selling, the product is malfunctioning under normal due to non-artificial reasons (all relevant accessories should be within the specified warranty period).
2. The malfunction of the product is not caused by artificial reasons such as unauthorized disassemble or conversion or addition.
3. The buyer is able to provide the certificate of maintenance service: the warranty card (with buyer’s information, date of selling and the code of the product), the legitimate receipts, invoices, or screenshot of purchasing.
Paid Maintenance Service with following conditions
1. User is unable to provide legitimate receipt or invoices (such as brought at a low price) or the warranty card had already expired (subject to the date of selling on the warranty card).
2. The product has been overused, or operated against the instruction, or damaged by improper installation, assemble, storage, transit, or carrying.
3. The product is malfunctioning due to being used under environments that are not included in the intrusion (such as high-temperature and leakage of seawater and sands).
4. The product is malfunctioning due to improper storage or improper charging and discharging of the battery or using the batteries of other brands.
5. The product is malfunctioning due to the incompatibility of the third-party accessories that are not recommended by the FeiyuTech.
6. The product is damaged by misuse that exceeds its bearing limits.
7. The products is damage by force majeure, including fire hazard, flood, lightning stroke, traffic accident and so on.
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Refund
Refund Process
STEP 1: Please email us to store@feiyu-tech.com for return type confirming;
STEP 2: FeiyuTech provide RMA or warehouse/service center address for customer to ship back;
STEP 3: FeiyuTech will arrange refund to you in about 3 working days from the day of delivery with your return charge if we applicable.
Shipping Charge Refund Condition
FeiyuTech will also refund the shipping charge of returnning when
- Comply to 7-day free return;
- Comply to 15 day exchanging.