Feiyu SCORP Mini-1

At FeiyuTech, customer satisfaction is our top priority. If a product does not meet your expectations, you may request a full refund or replacement in accordance with the conditions outlined below.

Return & Refund

If you would like to apply for a return and refund, please request refund within 30 calendar days of receiving your product. To avoid any delay or denial of processing your refund request, please verify that the product for return satisfies all of our following inspection criteria.

Return & refund service available on following conditions

🔹 Within 30 calendar days of receiving the product.

🔹 If the product is damaged or destroyed during shipping, please provide us with clear images, videos or certificate of damage provided by the logistics company.

🔹 The type or appearance of the product is found to be incorrect, or obvious manufacturing defects, such as appearance defect, are found on the product without being put to use.

🔹 The product cannot properly function under the instructions or the guidance of our Support Team, or is malfunctioning due to non-artificial reasons.

🔹 The product is still in a perfect resellable condition, and includes all original accessories (the packaging, batteries, complimentary, manuals, etc.).

🔹 The product is not compatible with your smartphones or cameras, which are not included in the official compatible list.

Please note:

Customers need to pay for the return shipping unless the return is due to product quality issues.

Within 30 calendar days of receipt, customers can return the product(s) with no reason. Beyond 30 calendar days of receipt, Feiyu might not accept returns for any reason. If there are any product quality issues, please request Return & Refund within 30 calendar days of receipt.

Return & refund service unavailable on following conditions

🔹 The refund is requested beyond 30 calendar days of receipt.

🔹 Unable to provide the invoice of purchase or the receipt, or try to forge or alter the receipt.

🔹 The label or machine code of the product is altered or obliterated.

🔹 The packaging, manuals, original and complimentary accessories of the product are incomplete or damaged.

🔹 The main part or the accessories of the product are damaged due to artificial reasons (scratches, dents, etc.), and will affect the second sales of the product.

🔹 Any fault or damage has been caused by unauthorized use or modification of the product, including collision, exposure to moisture, entry of foreign materials (seawater, sands, muds, etc.), burning down, improper installation or operation against the instructions.

🔹 The product is damaged by force majeure, including fires, floods, high winds, lightning strikes, traffic accident, etc.

🔹 The product and relevant objects haven't been sent back to us within 7 calendar days after the return confirmation is sent from FeiyuTech.

Return & refund process

STEP 1: Please email us at store@feiyu-tech.com for return type confirmation, including your name, order number, product name, and the images or videos that can prove the damage or destroy of the product.

STEP 2: Our Support Team will provide RMA/warehouse/service center address for you to ship back the product.

STEP 3: After your shipping the product, our Support Team will arrange refund to you in 3-5 working days.

Replacement Policy

If you would like to apply for a replacement, please request replacement within 30 calendar days of receiving your product. To avoid any delay or denial of processing your replacement request, please verify that the product for replacement satisfies all of our following inspection criteria.

Replacement service available on following conditions

🔹 Within 30 calendar days of receiving the product.

🔹If the product is damaged or destroyed during shipping, please provide us with clear images, videos or certificate of damage provided by the logistics company.

🔹 The type or appearance of the product is found to be incorrect, or obvious manufacturing defects, such as appearance defect, are found on the product without being put to use.

🔹 The product cannot properly function under the instructions or the guidance of our Support Team, or is malfunctioning due to non-artificial reasons.

🔹 The product is not compatible with your smartphones or cameras, which are not included in the official compatible list.

Please note:

Customers need to pay for the return shipping unless the return is due to product quality issues.

Within 30 calendar days of receipt, customers can replace the product(s) with no reason. Beyond 30 calendar days of receipt, Feiyu might not accept replacement for any reason. If there are any product quality issues, please request Replacement within 30 calendar days of receipt.

Replacement service unavailable on following conditions

🔹 The replacement is requested beyond 30 calendar days of receipt.

🔹 Unable to provide the invoice of purchase or the receipt, or try to forge or alter the receipt.

🔹 The return product does not match the order information.

🔹 The label or machine code of the product is altered or obliterated.

🔹 The main part or the accessories of the product are damaged due to artificial reasons (scratches, dents, etc.), and will affect the second sales of the product.

🔹 The product is found to have no quality issues after being thoroughly inspected by FeiyuTech’s after-sales department.

🔹 Any fault or damage has been caused by unauthorized use or modification of the product, including collision, exposure to moisture, entry of foreign materials (seawater, sands, muds, etc.), burning down, improper installation or operation against the instructions.

🔹 The product is damaged by force majeure, including fires, floods, high winds, lightning strikes, traffic accident, etc.

🔹 The product and relevant objects haven’t been sent back to us within 7 calendar days after the replacement confirmation is sent from FeiyuTech.

Replacement process

STEP 1: Please email us at store@feiyu-tech.com for replacement confirmation, including your name, order number, product name, and the images or videos that can prove the damage or destroy of the product

STEP 2: Our support team will provide RMA/warehouse/service center address for you to ship back the product.

STEP 3: After your shipping the product, our support team will arrange the replacement to you in 7 working days.

Warranty

FeiyuTech Official Store offers a One-year Warranty for all products purchased directly from our official store. Please note that the warranty period may vary by region in accordance with local laws and regulations. If you have any questions, feel free to contact us at store@feiyu-tech.com.

Note: In accordance with EU consumer protection laws, a Two-year Warranty is provided for orders shipped to EU countries.

Free maintenance service conditions

🔹 Within one year from the purchase date, the product is malfunctioning under normal usage due to non-artificial reasons.

🔹 The malfunction of the product is not caused by artificial reasons such as unauthorized disassemble, conversion or addition.

🔹 Provide the certificate of maintenance service: the warranty card (with customer information, purchase date and the code of the product), the legitimate receipts, invoices or screenshot of purchasing.

Paid maintenance service conditions

🔹 Unable to provide legitimate receipts, invoices or the warranty card.

🔹 The product has been overused, operated against the instructions, or damaged by improper installation, assemble, storage, transit or carrying.

🔹 The product is malfunctioning due to being used under the environments that are not included in the intrusion, such as high-temperature and leakage of seawater and sands.

🔹 The product is malfunctioning due to improper storage, improper charging, discharging of the battery or using the batteries of other brands.

🔹 The product is malfunctioning due to the incompatibility of the third-party accessories that are not recommended by the FeiyuTech.

🔹 The product is damaged by misuse that exceeds its bearing limits.

🔹 The product is damaged by force majeure, including fires, floods, lightning strikes, traffic accident and so on.

* FeiyuTech reserves the right of final interpretation on the above after-sales terms and conditions.

Maintenance Process

STEP 1: To request maintenance service, Please email us at support@feiyu-tech.com / service@feiyu-tech.com. In your email, kindly describe the issue with the product and include your relevant order information.

STEP 2: Ship the malfunctioning product to us along with the warranty card. Please ensure you keep a backup of your personal settings prior to sending the product.

STEP 3: Upon receipt of the product, our Support Team will assess the issue and proceed with the necessary repairs. The repair and testing process typically takes 7 working days.

STEP 4: Once the repair is complete, we will promptly return the fully repaired product to you.